Refund and Returns Policy
Haathcraft values your business and wants you to be delighted with your purchase. We understand that sometimes things don’t work out, so we offer a convenient return policy. However, it’s important to remember the unique nature of handcrafted products.
Handcrafted Uniqueness
Since each Haathcraft product is handcrafted, there may be slight irregularities in weave, print, or stitch. These are not considered defects, but rather characteristics of the handmade process. Handloom items, by their very nature, may have beautiful inconsistencies and imperfections. Additionally, some fabrics made with natural dyes may bleed color during the first few washes. Please handle these items with care and follow the provided care instructions to ensure their longevity.
Return Eligibility
- Timeline: You can initiate a return within 15 days of receiving your product.
- Condition: The product must be unused and in its original condition, with all tags, original packaging, and a copy of the receipt included.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at [email address removed] within 2 days of delivery. Be sure to include clear photos or videos documenting the issue. Our team will review your claim and take necessary steps.
Non-Returnable Items
We cannot accept returns for:
- Products damaged while in your possession
- Products different from what you ordered due to a mistake on your part
- Products not returned in their original packaging, with all tags, MRP tag intact (if applicable), user manual (if applicable), warranty card (if applicable), and all accessories
- Products that have been used in any way
Incorrect Shipping Information
Refunds will not be granted if you provided the wrong or incomplete shipping address, or if there were two failed delivery attempts by our courier or the recipient refused the package.
Refund Process
- Once we receive your returned product and confirm it meets the return criteria, we will issue a full refund to your original payment method.
- Please note that banks typically take 7-10 business days to process the refund after it’s been initiated by Haathcraft.
Return Pickup
- We will schedule a return pickup within 7 days of your return request being confirmed. We will contact you to finalize the date and time.
- Please be aware that return pickups will only be attempted twice.
Exchange Policy
Haathcraft currently does not offer exchanges.
Complete Return Policy
We encourage you to review the full return policy on the Haathcraft website for any additional details or exceptions. We understand the challenges small businesses face with returns, so we kindly ask that you only initiate a return if the product is genuinely not up to standard.
By using Haathcraft, you agree to the terms of this return policy. If you have any questions, please don’t hesitate to contact us.